Data Deletion

Send us an email with these details:

• To: [email protected]
• Subject: Delete my data
• From: the email address tied to your Remarketly account (or your business’s account if you’re a team member)
• Body: your full name, the workspace / subdomain (if you remember it), and whether you want a full deletion or just specific data (e.g. only message history)

If you signed in to Remarketly via Facebook, Instagram, or another social login, you can also revoke access in that platform’s settings — but please still email us so we delete the records on our side.

1. We confirm receipt within one business day.
2. We verify the request came from you (we may ask for proof of identity if the request involves sensitive data).
3. We delete your data within 30 days of verification.
4. We email you when the deletion is complete.

A full deletion removes:

• Your account profile (name, email, phone, role).
• Your authentication credentials and connected social-login tokens.
• Your activity logs and audit-trail entries we hold as a controller.
• Marketing-list entries tied to your email.

If you’re the owner of a workspace and you want the whole workspace deleted, we also remove:

• Customer contacts you uploaded.
• Message history routed through Remarketly.
• Templates, loyalty programmes, receipts, appointments, and any other operational data linked to the workspace.

A small set of records we’re legally or contractually required to retain after deletion:

• Tax records — receipts and invoices, retained for the period required by applicable tax law.
• Anti-fraud signals — minimal hashed identifiers used to prevent abuse (e.g. re-creating a banned account).
• Aggregated, anonymised statistics — these no longer identify you and stay in our analytics.

Everything outside that list is permanently erased. See the retention schedule in the Privacy Policy for full detail.

If you’re a customer of a business that uses Remarketly (e.g. you received a digital receipt or signed a visitor log) and you want your data deleted, the business is the data controller — please contact them directly.

If you can’t reach them or you’re unsure who to contact, email [email protected] and we’ll route your request to the right business and help them respond.

Any questions about how this works:

• Email — [email protected]