Pillar 05 · WhatsApp CRM

The phone number is the new customer ID.

No more guessing whether the WhatsApp 'Sara' is the Shopify '[email protected]' or the POS walk-in from last Thursday. One number, one profile, one history — across every surface your business runs on.

P
Pearl Spa · CRM
online
1
Source of truth
Custom fields
Real-time
Sync to Shopify, Square, Foodics
GDPR
Compliant exports & deletes
Capabilities

Everything you need, nothing you don’t.

Unified profile

Phone, name, language, channel, every order, every conversation, every tag — keyed to one record. No duplicate hell.

Tags & traits

Manual tags for the human nuance. Auto traits for the machine signals. Together they power every segment.

Full conversation history

Every message in or out, AI or human, ever — searchable, exportable, audit-logged.

Lifetime value, live

Calculated continuously from receipts, not estimated from session counts. Sortable, filterable, exportable.

Custom fields

Allergies, beverage preference, suite number, kid's birthday. Any field, any type, no schema migration.

PII, locked down

Role-based access, region pinning (UAE-first storage available), GDPR exports and deletes that actually work.

How it works

Up and running in an afternoon.

01 · Connect

Pipe in your data

Native: Shopify, Square, Foodics. CSV: anyone else. REST API: everything custom. Imports are de-duped on phone.

02 · Enrich

Let the platform fill it in

Every QR scan, message, broadcast and receipt updates the profile automatically. No spreadsheet hygiene.

03 · Act

Read across the team

Reception, kitchen, marketing, owner — all see the same record, scoped by role. No more 'who is this customer?'

See it in your workspace.

Book a 20-minute walkthrough. We'll spin up a sandbox with your services, your tone, your numbers.