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For boutique retail & multi-store chains

Your till is the most powerful channel you own.

The customer pays with a card. The receipt arrives in WhatsApp. The next collection drops to her phone before her bag hits the car. That is the loop. We built it.

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H
House of Oud
online
62%
Receipt-to-WhatsApp opt-in
+28%
Second-visit rate
2.4×
Loyalty card activation vs paper
0
Apps customer has to install
Use cases

What Retail teams actually ship in week one.

POS-linked receipts

Square, Shopify POS, Lightspeed, Loyverse — receipt prints to WhatsApp, line items become CRM tags.

Restock & drop alerts

'Notify me when the cardamom oud is back' — segment built from receipts, blast sent the moment stock arrives.

WhatsApp wishlists

Customers send a photo or product link, AI saves it to their wishlist, and you re-engage when relevant.

Loyalty in chat

Stamp cards and tiered rewards earned at the till, viewable in chat, redeemable next visit. No second app.

Personal styling

VIP customers get a private chat with a stylist. Concierge mode, branded as you, tracked in CRM.

Multi-store, single brand

Each store has its own number for service. The brand keeps one CRM, one marketing voice, one loyalty wallet.

Customer story · House of Oud

“We replaced our paper loyalty cards and our SMS list in one go. The first WhatsApp drop sold out 40 bottles in 11 minutes — without an ad.”

Reem Al-Awadhi
Co-founder · House of Oud
+41% lifetime value, year 1
Recommended stack

The four pillars that matter most here.

Digital Receipts

POS-linked, line-item tagged, Wallet-saved.

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CRM

Unified profile from every till and every chat.

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Remarketing

Drops, restocks, win-backs — all from real purchase data.

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WhatsApp Commerce

In-chat checkout and reorders — no website needed.

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FAQ

Retail on WhatsApp — common questions.

How do WhatsApp receipts work for a retail store?+
When a customer pays at the till, the receipt arrives in WhatsApp and saves to Apple Wallet instead of printing. It's POS-linked — Square, Shopify POS, Lightspeed, Loyverse — so each line item becomes a CRM tag for future targeting.
Can I run a loyalty programme on WhatsApp without an app?+
Can I alert past buyers about a restock or new drop?+
Does it work across multiple stores?+
Which POS and payment systems does it integrate with?+

Built for retail. Loved by owners.

Book a 20-minute walkthrough. We'll set up your workspace, import your data, and have you live the same day.

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