62%
Receipt-to-WhatsApp opt-in
+28%
Second-visit rate
2.4×
Loyalty card activation vs paper
0
Apps customer has to install
Use cases
What Retail teams actually ship in week one.
POS-linked receipts
Square, Shopify POS, Lightspeed, Loyverse — receipt prints to WhatsApp, line items become CRM tags.
Restock & drop alerts
'Notify me when the cardamom oud is back' — segment built from receipts, blast sent the moment stock arrives.
WhatsApp wishlists
Customers send a photo or product link, AI saves it to their wishlist, and you re-engage when relevant.
Loyalty in chat
Stamp cards and tiered rewards earned at the till, viewable in chat, redeemable next visit. No second app.
Personal styling
VIP customers get a private chat with a stylist. Concierge mode, branded as you, tracked in CRM.
Multi-store, single brand
Each store has its own number for service. The brand keeps one CRM, one marketing voice, one loyalty wallet.
Recommended stack
The four pillars that matter most here.
FAQ
Retail on WhatsApp — common questions.
How do WhatsApp receipts work for a retail store?+
When a customer pays at the till, the receipt arrives in WhatsApp and saves to Apple Wallet instead of printing. It's POS-linked — Square, Shopify POS, Lightspeed, Loyverse — so each line item becomes a CRM tag for future targeting.
Can I run a loyalty programme on WhatsApp without an app?+
Can I alert past buyers about a restock or new drop?+
Does it work across multiple stores?+
Which POS and payment systems does it integrate with?+