Question 1

How do customers order and pay inside WhatsApp?

Accepted Answer

Customers order from a Remarketly catalog link: they add items to a cart held server-side against their session token, then tap Checkout, which creates an order numbered ORD-2026-00001 in your pipeline and opens WhatsApp with the order summary pre-filled to your number. You confirm in chat, then take payment by card pay link or at the till.

Question 2

Is the WhatsApp catalog and checkout included, or is it a paid add-on?

Accepted Answer

In-chat catalog and checkout are included from Remarketly's Growth plan at $79 per month, which bundles the Appointments and POS modules. Below that plan, POS is a separate add-on priced at AED 143 per month. Meta's own per-conversation WhatsApp fee is passed through at exact cost and itemised line-by-line on your invoice.

Question 3

Does it work with the POS or online store I already use?

Accepted Answer

Remarketly connects natively to Shopify, WooCommerce and Odoo — you paste a Shopify Admin API token, a WooCommerce consumer key, or an Odoo API key plus database name. Any other till can push order events to a Remarketly webhook URL, or you can import its products and sales as CSV. Your existing system stays where it is.

Question 4

Which payment methods can a WhatsApp customer actually use?

Accepted Answer

A WhatsApp customer pays by card or wallet on a Stripe-hosted pay link you send in the chat — Apple Pay and Google Pay included — and a signature-verified webhook marks the order paid. The catalog checkout itself only confirms the order on WhatsApp; any other tender (cash, bank transfer, cheque, Tap, Tabby, Tamara) is recorded when your team settles it.

Question 5

Does a WhatsApp order produce a VAT-compliant receipt in the UAE?

Accepted Answer

A paid Remarketly order issues the same UAE tax receipt as a counter sale: your TRN, a sequential receipt number and the 5% VAT breakdown, ready for the VAT 201 return. The receipt follows the tenant's locked tax profile, so Saudi receipts carry the ZATCA QR code and Philippine receipts show the TIN and BIR rate. Place of supply prints when the emirate is recorded.

Question 6

What happens if a customer adds items to the cart but never finishes the order?

Accepted Answer

An unfinished Remarketly catalog cart is held server-side against the shopper's session token, and that token travels in the catalog link — reopening the same link brings the cart back instead of starting empty. Remarketly also logs add-to-cart, checkout-start and order-placed events per session, so you can see how far a shopper got before they stopped.

The shortest path between want and paid.

Everything you need, nothing you don’t.

Native catalog

Persistent carts

Tap · Stripe · Wallet

Upsell, gently

Add-ons & modifiers

Pickup, delivery, dine-in

Up and running in an afternoon.

Import your catalog

Wire up payments

Drop the link anywhere

Pairs naturally with

QR Commerce

Receipts

Analytics

Common questions

See it in your workspace.