The tax details other platforms make you handle yourself.
Receipts that carry your TRN and the 5% VAT line
Every receipt is a tax document, not a thank-you note. Remarketly prints the issuing business's 15-digit Tax Registration Number in the header, shows VAT as its own line at the UAE standard rate of 5%, and can record the customer's TRN too — which is what a business buyer needs to reclaim input tax. See digital receipts.
Place of supply, recorded per branch
The UAE is the only market we serve where a VAT return asks which emirate a sale happened in. Each location carries its own emirate — Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah or Fujairah — so the question is answered when the sale is rung up, and the figures come out broken down per emirate in the VAT 201 export rather than reconstructed from memory at quarter end.
Ready for e-invoicing without guessing the date
The Federal Tax Authority's electronic-invoicing programme is being phased in across 2026 and 2027. Rather than predict which wave catches your business, Remarketly keeps every WhatsApp sale as a structured, exportable record with the tax fields already populated. When your turn comes, the data is already digital — you are not starting from a shoebox of thermal paper.
Your existing e& or du number, still ringing
Most chat platforms ignore the phone. Remarketly connects to e& Business Cloud telephony at carrier level, and to du's hosted PBX over a standard SIP trunk, so the number already on your signage keeps working while calls also land in the dashboard — where an incoming call opens the matching customer card and the follow-up continues in WhatsApp. Carrier connections are set up with our team rather than self-serve.
Arabic in, and whatever your staff speak out
In the UAE neither side of the counter is monolingual. Incoming messages are translated so your team reads every enquiry in their own language, and the AI assistant drafts the reply in the language the customer actually used — Arabic, English, Hindi, Urdu, Tagalog and more. A Dubai customer and a Filipino receptionist hold one natural conversation.
One organisation, branches in several emirates
A Dubai clinic and a Sharjah clinic are one business with two tax footprints. Each branch gets its own address, trade licence number, logo, review link and — where the chain registers separately — its own TRN, inheriting the group's when it does not. Read performance per branch, or consolidated.
Dubai, Abu Dhabi, and everywhere else you trade.
Place of supply is a field on every sale, not an afterthought at filing time. Branches in different emirates sit under one organisation, and the VAT 201 export separates their standard-rated supplies for you.
The same platform, tuned per vertical.
Property, travel and stamp-card loyalty are add-on modules you switch on when you need them; the inbox, the bot and the AI assistant are in every plan.
Clinics & medical centres
Appointment confirmations, follow-ups and recall campaigns in the chat patients actually open — with receipts that handle a zero-rated or exempt line as easily as a 5% one.
Salons & barbershops
Bookings and reminders over WhatsApp, rebooking nudges when a regular is overdue, and a digital stamp card instead of a punch card that lives in a car door.
Restaurants & cafés
A QR menu on every table, orders and reservations landing in one inbox, an AED receipt in the chat, and a win-back message for the quiet mid-week service.
Retail & boutiques
Tax receipts at the till delivered to WhatsApp instead of printed, loyalty that follows the customer, and broadcasts that bring shoppers back for the next drop.
Real estate
Portal enquiries answered in seconds, buyers qualified in the chat, viewings and offers tracked, and the UAE closing paperwork kept with the deal.
Travel & tours
Package quotes in the chat, passenger passport and visa details collected per traveller, and instalment reminders — for leisure, Umrah and Hajj groups alike.
UAE specifics, answered.
Does Remarketly issue UAE tax invoices that show a TRN?
Remarketly's receipts and tax invoices carry the issuing business's 15-digit Tax Registration Number, and can also record the customer's TRN for business-to-business sales. The VAT line is shown separately from the net amount, and every receipt is stored against the sale, so the figures behind a quarterly VAT 201 return can be traced back to individual transactions.
What VAT rate does the UAE apply, and how is it shown on a receipt?
The standard VAT rate in the United Arab Emirates is 5%. On a Remarketly receipt it appears as its own line, separate from the net amount and the total, with the issuing business's Tax Registration Number in the header. Lines that are zero-rated or exempt under UAE rules are configured per product, so a mixed basket totals correctly.
Can Remarketly record which emirate a sale was supplied in?
Yes. Each branch in Remarketly carries its own emirate — Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah or Fujairah — and every sale inherits it as its place of supply. The VAT 201 export then breaks the standard-rated supplies down per emirate, which is the form the UAE return asks for.
Does Remarketly handle UAE e-invoicing?
The Federal Tax Authority's electronic-invoicing programme is being phased in across 2026 and 2027, and Remarketly is not an accredited service provider for it. What Remarketly does is keep every sale as a structured, exportable record with the tax fields already populated, so the underlying data is digital before a business is brought into scope. Confirm your own obligations with your accountant.
Can Remarketly work with my existing UAE phone number?
Yes. Remarketly connects to e& Business Cloud telephony at carrier level and to du's hosted PBX over a standard SIP trunk, so an existing UAE business number keeps ringing while calls also surface in the dashboard. An incoming call opens the matching customer record, and that customer can then be followed up in the WhatsApp thread. Carrier and PBX connections are configured with our team.
Does it handle Arabic, and the other languages my staff speak?
Yes. Incoming WhatsApp messages are translated so a team member reads every enquiry in their own language, and the AI assistant drafts its reply in whichever language the customer wrote in — Arabic, English, Hindi, Urdu, Tagalog and more. The translation runs on a language model rather than a fixed phrasebook, so the list is open rather than closed.
I have branches in Dubai and Abu Dhabi. Is that one account or two?
One account. In Remarketly a business is one organisation with many branches, and each branch carries its own emirate, address, trade licence number and review link — plus its own Tax Registration Number where the chain registers separately, inheriting the group's where it does not. Reporting can be read per branch or consolidated across the group.
What does the WhatsApp Business API actually cost in the UAE?
Meta charges per message, at rates that vary by category and by country, and Remarketly passes those through at cost with no markup on top. Because the rate card changes, the current AED figures are maintained on one page rather than repeated across the site. The WhatsApp API pricing guide has the per-category rates and a calculator.
Also useful: WhatsApp API pricing for the UAE and KSA, the cost calculator, and how digital receipts work. Trading in the Kingdom or the Philippines too? See Remarketly for Saudi Arabia and Remarketly for the Philippines.