What Hotels teams actually ship in week one.
In-room QR concierge
Scan the bedside QR — instantly into a chat with the hotel. Towels, late check-out, menu, spa — all in one place.
F&B in-room orders
Live menu in chat. Order, allergens checked, room number recognised automatically, charge to the folio.
Spa & activity booking
Live availability, multi-guest bookings, automatic deposits. Handoff to the venue's WhatsApp if a human is needed.
Pre-arrival warm-up
48 hours before check-in: welcome message, late-arrival options, paid upgrade offers, room preferences.
Stay-loop upsell
Spa on day 2, sunset cruise on day 3, dinner reservation on day 4 — personalised offers, tracked uptake.
Post-stay rebooking
Two weeks after check-out, a personal note from the GM with a returning-guest rate. Booking complete in chat.
“We took 51% of routine front-desk calls off the phones and lifted F&B by a third — same headcount. Guests describe it as their favourite thing about the property in TripAdvisor reviews.”
The four pillars that matter most here.
QR Commerce
Bedside, lobby, pool — every QR opens the right concierge thread.
AI Concierge
Three languages, hotel-trained, hands off to humans on demand.
WhatsApp Commerce
F&B, spa, activities — all in-chat, all charged to the room.
CRM
Guest preferences, allergies, history — pinned to one record.