Question 1

How do gym members book a class or PT session on WhatsApp?

Accepted Answer

Members message the studio's WhatsApp number and Remarketly's AI booking assistant offers the open slots and creates a pending booking that the front desk confirms or declines — it is a per-workspace toggle, so you can switch it off and have agents book manually instead. One-to-one PT and induction slots sit on a multi-trainer calendar with drag-to-reschedule.

Question 2

Can Remarketly run group classes with a limited number of spots?

Accepted Answer

Remarketly handles capacity-limited group sessions as ticketed events: each session is set up as its own event, its ticket types carry a quantity cap, the public booking page shows how many spots remain and marks a ticket sold out, and a booking is refused once the cap is reached. Attendees check in at the door by scanning their booking QR code.

Question 3

Can Remarketly handle monthly gym memberships, renewals and freezes?

Accepted Answer

Remarketly stores each gym membership as its own subscription: a monthly, quarterly or annual cycle, the price snapshotted at sign-up so later price changes never hit existing members, its own VAT rate defaulting to the UAE's 5%, and a next-billing date. Managers can pause, resume, extend or cancel, every action written to an audit log, and resuming pushes the billing date forward by the paused days.

Question 4

How much does Remarketly cost for a gym or fitness studio?

Accepted Answer

Remarketly's Appointments module — the PT, induction and one-to-one booking calendar — is included in the Growth, Scale and Enterprise plans, or AED 143 a month as an add-on on Free or Starter. Meta's per-conversation WhatsApp fee is separate: Remarketly passes it through at exact cost with zero markup and shows it line by line on your invoice. Philippine pricing is quoted in pesos at a regional discount.

Question 5

Does Remarketly work with Google Calendar, Stripe and our door-access system?

Accepted Answer

Remarketly two-way syncs with Google Calendar so bookings, reschedules and cancellations mirror onto it, publishes a private read-only iCal feed that Apple, Google or Outlook can subscribe to, and generates Stripe payment links inside bot flows that auto-reconcile when paid. It does not integrate with turnstiles or door-access hardware — Remarketly handles the chat, the booking and the money, not the gate.

Question 6

How do we win back members who have stopped coming?

Accepted Answer

Remarketly's campaign builder ships a win-back preset that targets a "Lapsed (30-90 days)" audience, so a gym can message members who have stopped turning up. The Lead Rescue add-on, AED 499 a month, goes further: it auto-builds the dormant-customer segment on a configurable idle window, skips anyone already blasted recently, and attributes later paid orders back to the blast.

Fill every class. Renew every member. All on WhatsApp.

What Gyms teams actually ship in week one.

Class & PT booking in the chat

Reminders that end the no-show

Renewals that collect themselves

Win-back by visit recency

Attendance stamp-card loyalty

QR at reception

The four pillars that matter most here.

AI Conversation

Loyalty

Remarketing

WhatsApp Commerce

Gyms on WhatsApp — common questions.

Built for gyms. Loved by owners.